Shipping & Returns

The following areas are excluded from our regular delivery service and will be charged separately. We apologize for the inconvienience

ABU DHABI AL AIN DUBAI FUJAIRAH RAS AL KHAIMAH SHARJAH
AL BAHIA ABU HURABAH AL MANEYAEI FASIL AREA HALA AREA ADAN AL DHAID (SUHAILA AREA)
AL DABIYA ABU KRAYYAH AL RUWAYYA (AL AIN RD) MARGAM AL JEER AL MALAIHA
AL DHAFRA ABU SAMRA INNER AREAS OF DHAID ROLL DADNA AL SIJI AREA FALAJ AL MULLA (AL JAWAD)
AL FALAH AIN AL FAYDA INNER AREAS OF HATTA SHIJI-FUJAIRAH KHATH FALAJ AL MULLA (LEBSA)
AL KHATAM AJBAN MADAM WADI AL ABADALA SHAMM FALAJ AL MULLA (MEHTAB)
AL KHAZNAH AL ARAAD MANAMA WADI AL HELO TAWEEN INTERCHANGE #10 & #11
AL NAHDA AL DAHMA OMAN-HATTA ROAD (AFTER DRAGON MART) WADI MAI WADI SIDR QURAYYA
AL RAHBA AL DHAHER SHAHMA RESIDENTIAL AREA (DHAID) ZUBARA SUWAYDAN
AL SAAD AL DHAHIRA SHAWKHA QARAYYA THOBAN
AL SAMHA AL FAQAA WADI AL SEDAR
AL SHAMKHA AL GHARBIA
AL SILA’A AL HAYER
AL WATHBA AL KHAZNA
ASAB AL QISAIS
BANIYAS AL QUAA
BIDA AL MUTAWA AL RAWDAH
BEDA ZAYED AL SAAD
BU HASA AL SHUWAIMAH
DALMA ISLAND AL WAGAN
GANDOOT AL HAYER
GHAYATI AL REMAH
GUWAIFATH BURAIMI
HABSHAN JABEL HAFEET
JEBEL DHANNA KHATIM AL SHIKLA
JOURN YA FOUR MALAGIT
KHALIFA CITY B MASAKIN
LIWA MEZYAD (AFTER CAMP)
MAFRAQ NAHEL CITY
MIRFA NEIMA
RUWAIS REMAH
SHALILA SHWAIB
SHAHAMAH UMM GHAFA
SIR BANIYAS UMM ZAMOOL
SUWEHAN YAHAR
SWAMAK
TARIF – TAWEELAH

 

Below are certain FAQ’s related to shipping and returns (Within UAE)

Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Q. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.